Frequently Asked Questions (F.A.Q.)

Gemstones and Diamonds have different cut, clarity, color and carat weight (4Cs) which determines its price.

Cut is the shape of the diamond (or the way it has been cut from the original rock) which affects its brilliance and fire, Color is the amount of color that a diamond has within itself (generally, the lesser the color more valuable it is), Clarity is the presence or rather the absence of natural blemishes and Carat weight is the actual weight of the diamond.

This is why you may find a Granoldi Verde White Gold Emerald & Diamond Ring for $879.99* and also for $729.99* due to the diamond or gemstone used.

*Prices are indicative. Please refer the actual product for accurate prices.

Generally, Karat is used to indicate purity of Gold Alloys while Carat is a unit of mass used for measuring diamonds, gemstones and pearls.

Karat is abbreviated as Kt, K or at times Ct.

Purest form of gold is 24-Karat (24K or 24Kt) while 14-Karat gold is 58.33% pure with other metals such as Rhodium mixed to provide more structural strength. The gold jewelry may have etching on it denoting its purity. 24K Gold is not used to make jewelry as it very soft. Granoldi Verde offers most of its gold jewelry in 14K and 10K versions for greater durability.

One carat is equivalent to 0.2 grams or 200 milligrams. So diamonds can be of 1-carat, 4-carat etc. Carat is abbreviated as CD.

Most of the gemstones available in the market are treated which means they undergo some process to make it look more brilliant or brighter than its natural state. These processes may vary according to the type of stone and the need.

Untreated stones are very rare and such gemstones tend to be more expensive than the treated gemstones and at times are more expensive than diamonds.

White Gold is gold mixed with certain other alloys such as Rhodium to give it a white color instead of the natural yellow.

For your convenience, the Talisman Creations website has been separated into categories of the various pendants. You can also perform a search for a specific sign of the zodiac pendant to view the various items available or view our “Good Luck Talisman”"

Simply call our Customer Service Department at 1-877-287-7167 with your invoice details we will guide you through the process.

Please contact us at 1-877-287-7167 to discuss you repair requests. We will be happy to accommodate your request at a competitive price in case it is not covered under the warranty.

No, presently we ship to Continental United States and Canada only.

Generally we ship all orders within 28-72 hours. Custom orders, personalized requests or larger quantities may take longer (7-10 business days) which can be confirmed with our customer service department.

If you do not find an answer to your confusion in the FAQ section, then please call our toll-free number 1-877-287-7167 for assistance and we will help you with your order over the phone.

In order to maintain a secure environment, each payment session has a certain time limit. At times if the payment page was kept idle or not completed for a longer period of time, then that particular session expires.

But you can still check out by refreshing or going back to your shopping bag, as long as you have not deleted the cookies.

If you are sure your card has adequate funds or is not blocked by your bank for some reason, you can always try to order through our customer care toll-free number 1-877-287-7167 and we will help with your problem.

This could be because either your credit/debit card company declined the transaction for security reasons or lack of funds. It is recommended to check if a transaction was processed before charging your card again. You can either call our Toll-free number at 1-877-287-7167 to check for a charge or you will need to call your bank or Credit Card Company in case of card related issues.

This is a feature set up by Card companies such as Visa (Verified by Visa) or MasterCard (SecureCode) as an additional security feature. This is done for your own card protection against fraudulent activities. Once you have entered your credentials and password (that you may have setup earlier or a new one if using first time), you will be returned to our website and if all details have been approved, your transaction will be confirmed and we will generate an invoice for your purchase.

The Card Identification Number (CIN) is a 3 digit number that appears on the back of your credit/debit card. You can identify this number from a series of numbers just below the magnetic strip. CIN is the last 3 digits of this series.

Our site already gives special online rates on all our gemstone collection as well as our extensive Talisman Creations. The prices mentioned are the best competitive rates available anywhere.

You can always check for any special offers or clearance sales that we may run periodically and will be displayed prominently on our site. Alternatively you can also subscribe to Granoldi Verde’s newsletter (at the bottom of this and every page) which gives regular updates and member discounts.

We continuously update Talsimancreations.com to reflect the latest collection of diamond & zodiac jewelry. But at times you might be looking for something more specific or custom not listed on our site. If so, then please call our toll-free number 1-877-287-7161 and we will be happy help you with your request.

You can use our standard size chart to identify the right size. In case you do not mention any size we send the standard sizes which are as follows:

Rings

Ladies' - size 7

Men's - size 10

Necklaces

Ladies' - 16" to 18"

Men's - 20"

Bracelets

Ladies' - 7" to 8"

Men's - 8"

Before you check-out we provide you with a summary of your selection. If for some reason you are unsure of any item you can review and edit it before confirming the order. Every purchase is covered under our returns & refund policy in the event you ordered the wrong item or not satisfied with the purchase.

Sometimes a particular item such as our popular Talisman Pendants and other zodiac jewelry may go out of stock due to high demands, but call us on our toll-free number (1-877-287-7167) to verify availability and we will be happy to assist you.

You will be shown a summary of all the items you have added into your shopping basket before checkout. You can add or remove from this basket anytime you like. You can still check out with the remaining products or newly added products without having to start the entire order all over again. You will be charged only for what is in your shopping basket at the time of check out, confirming the purchase.

Once you click on the item of your choice you will be directed to it's page, such as Talisman Pendant, which will give more detailed information on your chosen item. You can choose the quantity you would like to order and add to your shopping basket.

You can choose to continue shopping for other talisman jewellery with the same shopping basket and check out all at once.

The general time frame is 3-4 weeks. The refund will be reflected on your Credit card/Bank statement.

When you make a purchase on our site, you provide the following information to Granoldi Verde and Talismancreations.com Website:

Name

E-mail address

Billing and shipping address

Telephone number

Type of credit card you are using

Credit card number and expiration date, or other form of payment.

The information you provide us stays with us and remains confidential. It will not be sold to another company. Click here for our complete privacy policy.

There are a few ways in which we use the information you provide us:

Cookies

A cookie is a small piece of information that web sites use to remember information about users. Granoldi Verde uses to recognize our members and remember shopping list items. Within a single visit, these cookies store information such as your shopping list to simplify checkout. They do not contain any personally identifying information.

Granoldi Verde or Talisman Creations also uses cookies to identify members after their first visit. These cookies remain on the hard drive of a PC and allow a user to enter our site without having to log in on every visit. To access any secure areas such as your account information, you must still enter your password.

Usage Tracking

Granoldi Verde’s database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and services best serve our members and guests.

Analytics

Granoldi Verde uses Analytics tools to gather aggregate level information of traffic patterns and purchases on our site. We may also conduct optional surveys on our site as part of our efforts to provide better customer services. We may provide these analytics information to partners and affiliates in relation to advertisements or promotions.

You can sign up for the Talisman Creations newsletters by entering your e-mail address in the Newsletter sign up area at the bottom of each of our pages. Users who no longer wish to receive promotional materials and special member discounts on their next Talisman Jewelry or Granoldi Verde collection purchase, may opt-out by using the unsubscribe feature sent in each e-mail.

Buying jewelry is similar to other online shopping for books, CDs, tickets, etc. Shopping on Talismancreations.com website for Talisman jewelry, good luck gifts or diamond jewelry is secured with SSL data encryption page to prevent any information leaks, data spying, or misuse.

You can take certain precautions to verify if the site is secure as follows:

Check of the address bar points to a URL that starts with the protocol “https:” and not “http://”

Look for a “Locked Lock” symbol on your browser. Usually is usuall left or right of the URL address bar depending on which browser you use.

The site usually declares a SSL security certificate which has a link to the actual certificate of security by a 3rd-party testing company such as Comodo, Thwate, Verisign etc.

We use reputed carriers such as FEDEX and UPS, to deliver your Talisman Jewelry and Granoldi Verde collection. You will be provided with a Transaction number that can be used to track your order online.

In the event your delivery has exceeded the deadline for delivery, please contact us on our toll-free number 1-877-287-7167 for inquires.

Yes we most certainly do. Granoldi Verde and Talisman Creations have an exquisite range of good luck gifts, engagement rings for men and women. We will ensure the delivery of your precious gift on time.

If you have any special requests to grace the occasion, we will be most happy to accommodate them. Please contact our Customer Care representatives on our toll-free number 1-877-287-7167 to discuss special gifting options.

All purchases are fully insured till your doorstep. This makes sure your jewelry is absolutely risk-free during transit. As an additional safety measure, all invoices over $1000 have to be accepted with a mandatory signature.